This section contains articles on how to use the StreetSmart mobile application and issues while using it
Overview You may want to lock iPhone or other iOS devices so that your workers would be able to use only StreetSmart application on the device. Solution You can disable installation or usage of other ...
Overview Sometimes, the user may observe that the StreetSmart application icons are greyed out except the Settings and Exit buttons. Prerequisites The user must have the StreetSmart mobile applicati...
Overview Users may encounter issues when trying to log in or activate the StreetSmart mobile application, including the following symptoms: Unable to log in to your StreetSmart app after your phone go...
Overview: A mobile worker while activating a device gets an error this phone number is already in use by another streetsmart device after she/he enters the phone number. Diagnosis: This error can be c...
Overview Mobile Workers cannot use their application after an iOS Update on their iPhones. Diagnosis: There was an iOS Update on their iPhone / iPad. After the iOS update, you have noticed one or more...
Overview You want to change your phone (instrument), either to a new number or to another device, while retaining the same phone number. This may include two (2) scenarios: You still have access to th...
Overview You have recently assigned one or more jobs to a worker. A few minutes later, the sync status goes red and the worker can no longer pull jobs into the mobile app. In the web interface, you se...
Overview You may encounter an issue that StreetSmart is not working on your phone. Solution Here are the solution steps that you should try: Perform Clear Activation of the Mobile App Try re-installin...
Overview You may need to log out from your old device to be able to activate mobile app on another phone. Solution If you have the old device at hand, Clearing Record Store on that device and try acti...
Overview You are trying to download StreetSmart but you cannot find it on Google Play. Information We are currently working on a new version of the app that is going to be released shortly. In the me...