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Articles

This section contains articles on how to use the StreetSmart mobile application and issues while using it

  • Creating Invoices in Mobile App

    Overview You may need to bill customers for performed services and spare parts used while completing a job. This can be done by creating an invoice from the mobile application. Prerequisites You have ...

  • Performing Clear Activation of the Mobile App

    Overview Field Workers may need to perform clear activation when the app is not working properly: Not syncing with the StreetSmart server Workers cannot receive or submit forms, jobs, invoices, etc. P...

  • Configuring Security Code for Mobile App Settings

    Overview You may need to set up a custom security code to restrict worker access to the Advanced Options screen in the mobile app, which allows users to clear all data (including GPS points), enable d...

  • Clearing Record Store in Mobile App

    Overview Field workers may need to clear record store on the mobile app when the application is not functioning as expected or certain features are not working: the app cannot be closed, forms do not ...

  • Sending Mobile Device Logs to Support

    Overview Field workers may need to provide logs from their mobile devices for our team to investigate issues when the mobile app is not working as designed and the issue cannot be resolved using commo...

  • Disabling Phone Number Activation On Multiple Devices

    Overview Administrators can disable the option to activate the mobile app on a new device while the phone number is activated on another device. This prevents workers from using StreetSmart on multipl...

  • Deactivating Mobile Device

    Overview Administrators may need to deactivate a device when reassigning phone number to another worker or when a device is replaced for the same worker (the mobile app needs to be activated again). P...

  • Resolving Low Memory Error on Mobile Device

    Overview Workers may receive the following message on their mobile devices when using the StreetSmart app: Low Memory This issue may be caused by a large number of applications running in the backgrou...

  • Device Is Tracking Under Wrong User

    Overview Actions of a worker might be displayed under wrong phone number or user when the worker starts using a replacement device that was used by another worker. In this case, the old worker is disp...

  • Cannot Activate Mobile App

    Overview Workers are unable to activate the mobile app, encountering one of the following messages: After entering the phone number, the application does not proceed to the next screen and the followi...