Overview
The issue of not seeing all drivers in the login was identified as a known scenario related to the StreetSmart interface. Users may experience this when group and display filters are not correctly set or when using an incorrect account type. The solution involved verifying account permissions, adjusting filters, and clearing browser cache.
Information
Issue: Inability to see all drivers in the login
Resolution Steps:
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Verify Account Permissions:
- Ensure you are logged in with a Super User or Company Administrator account.
- Avoid using accounts with only Mobile Worker privileges for full access.
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Check Group and Display Filters:
- Navigate to the worker tab in your product.
- Ensure all necessary checkboxes are enabled in both Group and Display filters.
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Clear Browser Cache:
- Clear your browser's cache and cookies.
- Log out and log back into your instance.
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Verify Resolution:
- Check if all drivers are now visible.
- Confirm that the issue is resolved by accessing the worker map and verifying driver visibility.
Note: If issues persist, schedule a call with support for further assistance.
Frequently Asked Questions
- How do I ensure I'm using the correct account?
- Verify that you are logged in with a Super User or Company Administrator account, not a Mobile Worker account.
- What should I do if I still can't see all drivers after following the steps?
- Ensure all group and display filters are correctly set, clear your browser cache, and log back in. If the issue persists, contact support for further assistance.
- Why is clearing the browser cache necessary?
- Clearing the cache removes stale or corrupted data that may prevent the correct display of information, ensuring you see the most up-to-date data.
Priyanka Bhotika
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