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Resolving Report Generation Issues in StreetSmart

Overview

The error "The system is unable to process your request. Please use your browser's BACK button or go to the main page. If the problem persists please contact StreetSmart support." occurs when attempting to generate reports manually in Google Chrome. This issue is related to cached data interfering with report generation. It was resolved by clearing site data for "streetsmartmobile.com" in Chrome settings, using incognito mode, or a different Chrome profile.

Information

Error Message: "The system is unable to process your request. Please use your browser's BACK button or go to the main page. If the problem persists please contact StreetSmart support."

Cause: Cached data in Google Chrome interfering with report generation.

Resolution Steps

  1. Clear Site Data for StreetSmart:
    • Open Google Chrome.
    • Navigate to chrome://settings/siteData.
    • Go to Privacy & Security on the left.
    • Click Site Settings.
    • Click View permissions and data stored across sites.
    • Search for "streetsmartmobile.com".
    • Click the trashcan icon next to the site.
    • Click Delete.
    • Reload and re-login to StreetSmart.
  2. Alternative Solutions:
    • Use Chrome in Incognito mode.
    • Use a different Chrome profile.
  3. Verify Resolution:
    • Attempt to generate the report again.
    • Confirm the report generates successfully without error messages.

Note: If the issue persists, ensure all browser extensions are disabled and try the steps again.

Frequently Asked Questions

How do I clear site data for StreetSmart in Chrome?
Open Chrome, go to chrome://settings/siteData, search for "streetsmartmobile.com", and delete the site data.
What should I do if the report still doesn't generate after clearing site data?
Try using Chrome in Incognito mode or switch to a different Chrome profile.
Can I use a different browser to generate reports?
Yes, if issues persist in Chrome, try using another browser like Microsoft Edge.
What if I encounter the error message again?
Repeat the site data clearing steps, ensure no browser extensions are interfering, and contact support if the issue continues.
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  1. Priyanka Bhotika

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