Resolving Login Issues in the StreetSmart App

Solution

Follow these steps to resolve the login issue in the StreetSmart app:

1. Force-Close the StreetSmart App:
   • On Android: Go to Recent Apps → swipe StreetSmart away (or Settings → Apps → StreetSmart → Force stop)
2. Re-open StreetSmart and Attempt Login Again:
   • In most cases, login should work immediately after force-closing and reopening.
3. If the Device is Still Stuck on the PIN Screen:
   • Deactivate/Clear the device activation from the web portal:
     • Go to Mission Control: https://web.streetsmartmobile.com/adapter/guest/login.page
     • Navigate to Device Management
     • Search for the device by phone number
     • Select “Deactivate Device” / “Clear Activation”
     • Have the user force-close StreetSmart and reopen it
     • Retry login
4. Alternative (if portal access isn’t available):
   • Clear the app’s local data (cache + storage), then retry:
     • Android: Settings → Apps → StreetSmart → Storage → Clear Data (not just Clear Cache)
     • Then reopen the app and log in again.
5. DNS Configuration Change:
   • A DNS configuration change was applied to address Verizon connection issues.

Verification: Confirm that the affected user(s) are able to log in now, or if you’re still seeing the PIN screen after the steps above.

Note: If the login works but you are seeing other issues like a red sync button or frozen menus, follow the steps to send logs to the server for further analysis.