Overview
The issue of a missing plus sign for adding jobs in the StreetSmart mobile app on Android devices was due to missing permissions and job type configurations. The problem was resolved by enabling the necessary permissions and job types for the worker's group, allowing the plus sign to appear and function correctly.
Information
Issue: Missing plus sign for adding jobs in the StreetSmart mobile app on Android devices.
Cause: The issue was caused by missing permissions and job type configurations for the worker's group, preventing the plus sign from appearing in the Jobs section.
Resolution Steps:
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Verify User Permissions:
- Ensure the worker's group has the Create Job Mobile Device Permission enabled.
- Navigate to the administration portal and check the security roles for the group.
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Enable Job Types:
- Access the StreetSmart Web Portal.
- Navigate to Administration > Job Types.
- Edit the relevant Job Type and select Group Setup.
- Ensure the worker's group is checked for the job types they need to create.
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Sync the Mobile App:
- Have the worker sync the mobile app using the Sync button in the upper menu to apply new permissions.
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Verify Resolution:
- Confirm that the plus sign appears in the Jobs section and that the worker can create jobs as intended.
Note: If the issue persists, ensure all appropriate job types are enabled for the worker and check for any additional configuration issues.
Frequently Asked Questions
- How do I know if this issue applies to my situation?
- If you are unable to see the plus sign for adding jobs in the StreetSmart mobile app, and you have verified that your app is up-to-date, this issue may apply to you.
- What should I do if the plus sign is still missing after following the resolution steps?
- Ensure that all necessary permissions and job types are enabled for your group. If the issue persists, contact support and provide mobile device logs for further troubleshooting.
- How can I ensure that job types are correctly configured for my group?
- Navigate to Administration > Job Types in the StreetSmart Web Portal, edit the relevant job type, and ensure your group is checked under Group Setup. Save the changes and sync the mobile app.
Priyanka Bhotika
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