Overview
The issue of receiving duplicate emails from alerts is caused by two alert rules, "PATIENT CONTACT INFO NEEDS UPDATE" and "NSR," being configured identically. This configuration leads to both rules firing at the same time, resulting in duplicate email notifications. The solution involves either removing one of the duplicate rules or adjusting the conditions to prevent simultaneous triggering.
Information
Issue: Duplicate emails from alerts
Cause: Two alert rules, "PATIENT CONTACT INFO NEEDS UPDATE" and "NSR," are configured identically, causing them to trigger simultaneously.
Resolution Steps:
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Identify Duplicate Alert Rules:
- Access your alert configuration page on your instance.
- Locate the alert rules "PATIENT CONTACT INFO NEEDS UPDATE" and "NSR."
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Remove or Adjust Alert Rules:
- Option 1: Remove one of the duplicate alert rules to prevent simultaneous triggering.
- Option 2: Adjust the conditions of one or both alert rules so they do not trigger at the same time.
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Verify Resolution:
- Test the alert configuration by triggering the conditions.
- Confirm that only one email notification is received.
Note: Ensure that the alert conditions are distinct enough to prevent overlap, or consider consolidating the alerts if they serve similar purposes.
Frequently Asked Questions
- How do I identify if I have duplicate alert rules causing duplicate emails?
- Check your alert configuration for rules with identical conditions. If two or more rules are set to trigger under the same conditions, they may cause duplicate emails.
- What should I do if I need both alerts but want to avoid duplicates?
- Adjust the conditions of the alerts so they do not trigger simultaneously. This can involve changing the criteria or timing for each alert.
- What if I continue to receive duplicate emails after making changes?
- Double-check the alert configurations to ensure no other rules are causing duplicates. If the issue persists, contact support for further assistance.
Priyanka Bhotika
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