StreetSmart Support

Mobile Application

• ★ Installing StreetSmart Mobile Application
• ★ Activating Mobile Application
• StreetSmart mobile app icons are greyed out except Settings and Exit buttons
• Locking iPhone to Use Only StreetSmart
• Worker Is Unable to Complete Jobs
• Features Are Missing in the Mobile App

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User Management

• Cannot Delete User
• Updating User Information on Web Portal
• How to Provide Access to Specific Group for a User?
• Restoring Deleted User
• Changing Name of User
• How to Set Up Employee Account with ID Number?

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Subscription and Account Management

• Requesting Billing Report for Your Company
• Requesting Refund
• Adding New Primary Contact for Company
• Device Is Missing on Account
• Canceling Subscription for Phone Number
• Moving Phone Number to Another Account

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Login Issues

• Getting Logged Out From Web Portal
• Welcome Email Information
• Users Cannot Log in to Web Portal
• Changing User Password For Admins
• Resetting Your StreetSmart Password

Location Tracking

• Adding Trip for Previous Date
• Worker Routes Are Displayed as Straight Lines
• Cannot Validate Address
• Creating Location Types
• GPS Location Tracking Is Not Working on Device
• Increasing GPS Update Frequency

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Reports

• Receiving Blank DAR Report
• Not Able to Run Report
• Timesheets Report Displays 25 Hours for a Day
• How to Combine Information for Different Features in Single Report?
• Mileage Report Has No Data for Worker
• Worker Timesheet Report Displays Data Only for One Day

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Forms

• Ad Hoc Form Is Not Available on Devices
• Submitted Forms Are Missing on the Portal
• Submitted Form Is Delivered via Email Inconsistently
• Setting Your Company Logo and Address
• Adding a New Field to Existing Form
• Downloading a Submitted Form

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Alerts

• Receiving Multiple Low Battery Alerts
• Why Do We Receive Multiple Not Communicating Alerts?
• How to Receive Alerts as SMS?
• Adding Recipients to Alert
• Deactivating Alerts
• Creating Alerts

Jobs and Invoices

• Completed Jobs Are Not Removed From Device
• Cannot Assign Job to Worker
• Printing Completed Job Information
• Restoring Deleted Jobs
• Completed Jobs Are Missing on Web Portal
• Increasing Maximum Number of Jobs Uploaded to Mobile App

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Timesheets

• Deleting Jobs Does Not Affect Worker Pay Hours
• Timesheet Data Is Not Transferred to Kronos
• Timesheet Summary Is Empty on Mobile Device
• Workers Cannot Track Time
• Timesheets Are Missing on Web Portal
• Adding Time Off for Worker

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Training

• Requesting Onboarding Product Training

FAQs

• ★ Submitting Ticket to StreetSmart Support
• How Long Is Historical Data Available on Web Portal?

Web Services

• Integrating StreetSmart with 3rd-Party Software
• Web Services Developer Guide - Parts Management Service
• Web Services Developer Guide - Mileage Service
• Web Services Developer Guide - GPS Service
• Web Services Developer Guide - Job Service
• Web Services Developer Guide - Alert Service

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