StreetSmart Support

Mobile Application

• ★ Installing StreetSmart Mobile Application
• ★ Activating Mobile Application
• Sync status is red, and the worker is unable to pull jobs into the mobile app
• Change of Phone (Instrument) while retaining the Number
• Application Issues after iOS Update
• Device Activation Error - this phone number is already in use

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User Management

• Provide user access to multiple groups
• Cannot Find User while Searching
• Cannot Delete User
• Updating User Information on Web Portal
• How to Provide Access to Specific Group for a User?
• Restoring Deleted User

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Subscription and Account Management

• Updating Credit Card Information
• Requesting Billing Report for Your Company
• Adding New Primary Contact for Company
• Device Is Missing on Account
• Canceling Subscription for Phone Number
• Moving Phone Number to Another Account

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Login Issues

• Getting Logged Out From Web Portal
• Welcome Email Information
• Users Cannot Log in to Web Portal
• Changing User Password For Admins
• Resetting Your StreetSmart Password

Location Tracking

• Cannot Find Locations
• App does not capture GPS while on the Move
• Adding Trip for Previous Date
• Worker Routes Are Displayed as Straight Lines
• Cannot Validate Address
• Creating Location Types

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Reports

• Receiving Blank DAR Report
• Not Able to Run Report
• Timesheets Report Displays 25 Hours for a Day
• How to Combine Information for Different Features in Single Report?
• Mileage Report Has No Data for Worker
• Worker Timesheet Report Displays Data Only for One Day

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Forms

• Ad Hoc Form Is Not Available on Devices
• Submitted Forms Are Missing on the Portal
• Submitted Form Is Delivered via Email Inconsistently
• Setting Your Company Logo and Address
• Adding a New Field to Existing Form
• Downloading a Submitted Form

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Alerts

• Receiving Multiple Low Battery Alerts
• Why Do We Receive Multiple Not Communicating Alerts?
• How to Receive Alerts as SMS?
• Adding Recipients to Alert
• Deactivating Alerts
• Creating Alerts

Jobs and Invoices

• Completed Jobs Are Not Removed From Device
• Cannot Assign Job to Worker
• Printing Completed Job Information
• Restoring Deleted Jobs
• Completed Jobs Are Missing on Web Portal
• Increasing Maximum Number of Jobs Uploaded to Mobile App

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Timesheets

• Mobile Workers getting notifications of Timecard Submission by other Workers
• Auto Application Startup and Auto Launch to Background doesn't work
• Deleting Jobs Does Not Affect Worker Pay Hours
• Timesheet Data Is Not Transferred to Kronos
• Timesheet Summary Is Empty on Mobile Device
• Workers Cannot Track Time

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Training

• Mobile Application
• Requesting Onboarding Product Training

FAQs

• ★ Submitting Ticket to StreetSmart Support
• StreetSmart Release Notes and Known Issues

Web Services

• getJobActions API returns different reason code
• getStopsandTravel API call returns Data outside the selected Date Range
• getJobActions Web Services API return empty result for some days
• Integrating StreetSmart with 3rd-Party Software
• Web Services Developer Guide - Parts Management Service
• Web Services Developer Guide - Mileage Service

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