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StreetSmart
StreetSmart Support
StreetSmart Support
Mobile Application
Installing StreetSmart Mobile Application
Activating Mobile Application
Locking iPhone to Use Only StreetSmart
Worker Is Unable to Complete Jobs
Features Are Missing in the Mobile App
Starting the Mobile Application Remotely
User Management
Cannot Delete User
Updating User Information on Web Portal
How to Provide Access to Specific Group for a User?
Restoring Deleted User
Changing Name of User
How to Set Up Employee Account with ID Number?
Subscription and Account Management
Requesting Billing Report for Your Company
Requesting Refund
Adding New Primary Contact for Company
Device Is Missing on Account
Canceling Subscription for Phone Number
Moving Phone Number to Another Account
Login Issues
Getting Logged Out From Web Portal
Welcome Email Information
Users Cannot Log in to Web Portal
Changing User Password For Admins
Resetting Your StreetSmart Password
Location Tracking
Adding Trip for Previous Date
Worker Routes Are Displayed as Straight Lines
Cannot Validate Address
Creating Location Types
GPS Location Tracking Is Not Working on Device
Increasing GPS Update Frequency
Reports
Receiving Blank DAR Report
Not Able to Run Report
Timesheets Report Displays 25 Hours for a Day
How to Combine Information for Different Features in Single Report?
Mileage Report Has No Data for Worker
Worker Timesheet Report Displays Data Only for One Day
Forms
Ad Hoc Form Is Not Available on Devices
Submitted Forms Are Missing on the Portal
Submitted Form Is Delivered via Email Inconsistently
Setting Your Company Logo and Address
Adding a New Field to Existing Form
Downloading a Submitted Form
Alerts
Receiving Multiple Low Battery Alerts
Why Do We Receive Multiple Not Communicating Alerts?
How to Receive Alerts as SMS?
Adding Recipients to Alert
Deactivating Alerts
Creating Alerts
Jobs and Invoices
Completed Jobs Are Not Removed From Device
Cannot Assign Job to Worker
Printing Completed Job Information
Restoring Deleted Jobs
Completed Jobs Are Missing on Web Portal
Increasing Maximum Number of Jobs Uploaded to Mobile App
Timesheets
Deleting Jobs Does Not Affect Worker Pay Hours
Timesheet Data Is Not Transferred to Kronos
Timesheet Summary Is Empty on Mobile Device
Workers Cannot Track Time
Timesheets Are Missing on Web Portal
Adding Time Off for Worker
Training
Requesting Onboarding Product Training
FAQs
Submitting Ticket to StreetSmart Support
How Long Is Historical Data Available on Web Portal?
Web Services
Integrating StreetSmart with 3rd-Party Software
Web Services Developer Guide - Parts Management Service
Web Services Developer Guide - Mileage Service
Web Services Developer Guide - GPS Service
Web Services Developer Guide - Job Service
Web Services Developer Guide - Alert Service
