Cannot Find User while Searching

Overview:

You are trying to search for a user in the Users Screen, but are unable to find the person, though you know that the user exists.

Diagnosis:

This can happen because of 2 reasons

1. There is a Group Filter Configured in the Search Area which is excluding the user.

    • Click on the Group Filter in the Search Area of the User Screen

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  • In the Group Filter Popup, the group to which the user belongs is not checked.

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2. You are searching for the user, using the person's full name.

    • In the User Filter, you have specified the Full Name of the User, First Name, and Last Name.

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Solution:

Based on the Diagnosis above the solutions below will be applicable:

1. If the Group Filter excludes the Group to which the User belongs.

    • Click on the Group Filter in the Search Area of the User Screen

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    • In the Group Filter Popup, ensure that the group to which the user belongs is checked.

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    • Click Save & Close.

2. If you are searching for the Full Name of the User.

    • This is a Known issue with Street Smart which is being worked on by our Development Team to fix in the releases to come.
    • There are two workarounds for this issue:
      • Search based on either the First Name or the Last Name.

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      • Provide the Full Name as the "Preferred Name" for the Users.

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Testing:

Using either of the two solutions above, you should be able to locate the user in the search results.

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