Overview

Sometimes, the user may observe that the StreetSmart application icons are greyed out except the Settings and Exit buttons.

Prerequisites

The user must have the StreetSmart mobile application installed on their mobile device.

Root Cause

The StreetSmart application does not have the required permissions assigned to it on the device.

Solution

Android Devices

1. Close/Exit the StreetSmart application on the mobile device

2. Press and hold on the StreetSmart icon until the context menu bubble comes up

3. Tap on the info icon ⓘ to bring up the App Info page

4. Tap on Permissions to bring up the App Permissions page

5. Tap on Location. Make sure the Location permission is set to "Allow all the time"

6. Go back to the App Permissions page

7. Tap on Camera. Make sure the Camera permission is set to "Allow only while using the app"

8. Go back to the App Permissions page

9. Tap on Files and Media. Make sure the Files and Media permission is set to "Allow access to media only"

10. Go back to the App Permissions page

11. Tap on Phone. Make sure the Phone permission is set to "Allow"

12. Go back to the App Permissions page

13. Go back to the App Info page

14. Exit Settings

15. Launch the StreetSmart mobile application

iOS Devices

1. Launch the Settings app from your Home screen

2. Tap Privacy.

3. Tap Location to view which apps can access it

4. Tap the switch next to StreetSmart to allow access

5. Repeat steps 3 & 4 for Camera, Phone, Contacts, and Storage

6. Launch the StreetSmart mobile application