Receiving Blank DAR Report

Overview

A worker may be receiving empty daily activity reports, while they have already started tracking work time via StreetSmart.

Solution

From the web portal, navigate to the Shifts section and check if timesheets are present for the affected worker and corresponding period.

• • If you cannot find timesheets for the worker, they may be not uploaded to the server. For information on how to resolve this issue, refer to the article Timesheets Are Missing on Web Portal.
    
    
  • If the timesheets are present on the web portal, the issue might be caused by:
    • A different time zone configured for the worker on the mobile device and web portal. To resolve this issue, follow the steps in the article Timesheet Summary Is Empty on Mobile Device.
      
      
    • The Employee ID number is not assigned to the user account in StreetSmart. To resolve this issue, follow the steps in the article How to Set Up Employee Account with ID Number.

If the worker still receives blank DAR reports, submit a ticket for our Support team to investigate the issue further.

<supportagent>If you cannot find any issues with the user account or their timesheets, elevate the case to the Avolin team; DAR is a custom integration report that is sent daily to each worker.</supportagent>

Testing

On the next day, ask the worker if they have received the DAR report with the correct timesheets data.

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