Receiving Multiple Low Battery Alerts

Overview

You may receive multiple alerts for Low Battery level for the same user during a short period of time and want to know why this happens.

Information

The low battery level alert is triggered every time when the battery status changes to Critical. If a worker plugs in and plugs out the charger from the device multiple times during a short period of time, the battery status will change from Charging to Critical - an alert will be sent for each event.

To check the status of the user's device, refer to the article Checking Mobile Application Status Logs.

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