Ad Hoc Form Is Not Available on Devices

Overview

You have created a form and marked it to be available in the Forms menu in the mobile app; however, some workers do not have access to the form, while others can submit the form successfully.

This issue happens when the affected workers are assigned to a group which does not have access to the corresponding form (according to the form settings).

Solution

1. Navigate to Administration > Users and check to which group the affected workers are assigned.
   
   
   
   
2. Navigate to Forms > Forms.
3. Click on the affected form and select Edit Form.
   
   
   
   
4. Select step 3. Deploy Setup and check to which groups the form is available:
   
   
   
   
5. There are two possible solutions:
   • Update the form to be available to the group to which the affected workers are assigned - add a checkmark next to the group and click Save & Close.
   • Move the worker to the group to which the form is already available.

Testing

The worker should be able to submit the form in the mobile app.

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