Worker Is Unable to Complete Jobs

Overview

Workers may encounter the following error when trying to end a job:

Job action is not allowed, another job is currently active

This issue happens when the worker completed the previous job but this action was not transferred to the server (e.g., the user turned off the device, closed the application); the job is no longer visible in the app but is still marked as Active on the portal, preventing the user to complete other jobs.

Solution

1. Navigate to Jobs > Job List.
2. Locate the last job that was completed by the worker but was not transferred to the server - it should have the Active status and oldest Scheduled Start. 
   
   
   
   
3. Click on the job and select Edit Job Actions.
   
   
   
   
4. Click End Job.
5. Click Save & Close.
   
   

Testing

The worker should be able to End other jobs in the mobile app.

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