Overview
You may notice that punches for specific or all workers are not displayed in Kronos or any other system that syncs timesheets data using Employee ID.
Solution
- If timecards are not uploaded for all users, refer to the article Data Is Not Loading via Web Services to resolve the issue.
If the data is missing for a few users, proceed to the next step. - Check if the timesheets for the affected workers are present on the web portal (under the Shifts tab).
- If the timecards are missing, refer to the article Timesheets Are Not Displayed on the Web Portal to resolve the issue.
- If the timesheet data is present on the portal, make sure that the affected workers have the employee ID (same as in Kronos) added as their usernames.
- If the timecards are missing, refer to the article Timesheets Are Not Displayed on the Web Portal to resolve the issue.
Testing
Wait for the next time when the data should be transferred with Kronos (according to your personal setup), and then check if the timesheets are displayed in Kronos.
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