Restoring Deleted User

Overview

You have accidentally removed a user account and need to reinstate it to review the user's forms, timesheets, etc.

Solution

A Company Administrator or Super User should submit a request to StreetSmart support, providing the First and Last name of the user account that needs to be restored.

<supportagent>

Agents should do the following:

1. Log in to CSU (Central VPN is required).
2. Search for the company using their ID.
   Note: Company ID can be checked in the Organization details in Zendesk.
   
   
   
   
3. Scroll to the bottom of the page and search for the required account in the Deleted Users section.
4. Click Edit next to the required user.
   
   
   
   
5. Add a checkmark next to Deleted Date/Time Set to Null? option.
   
   
   
   
6. Click Update Record.
7. Check if the user is now listed in the customer's environment at Administration > Users.
8. Inform the requester that the user is restored.

</supportagent>

Testing

After the account is restored, navigate to Administration > Users, and search for the corresponding account in the list.

Additionally, you may need to ask the user to reset their password or you can change it manually:

1. 1. Click on the required account and select Edit User.
   2. Enter a new password twice and click Save & Close.
      Note: In case there was another account created with the same username, you need to change the username as well.
      
      

Back to top