Moving Phone Number to Another Account

Overview


You have added StreetSmart service to a new phone number, but it was assigned to a separate company ID (due to a different billing address), and you need to move this number under the correct company account.



Solution


Submit a ticket to StreetSmart support with the following details:

  • Select the Move Phone Number to another account request type to route it directly to our Orders team
  • Specify the Phone number you need to move
  • Specify the correct company ID to which the number needs to be moved


Testing


Once you receive confirmation that the number has been moved:

  1. Log in to the StreetSmart web portal using the correct company ID.
  2. Navigate to Administration > Devices.

    The phone number should be displayed in the list:

    mceclip0.png


Back to top

Comments

0 comments

Article is closed for comments.