Changing Package for a Phone Number

Overview

You may need to upgrade or downgrade a package assigned to one of your phone numbers.

Prerequisites

• You have at least one phone number with active services.
• You need to be a Primary Contact for your company.

Solution

Submit a ticket to StreetSmart support with the Change > Package issue type, including the following details:

• • Your Company ID
  • The phone number(s) for which you want to change the package
  • The package you want to have assigned to the phone numbers

Testing

From the StreetSmart web portal, navigate to Administration > Devices and locate the corresponding phone number; it should have the new package (product) assigned:

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Related article (agents only): If you get a request for Sprint customers, refer to this article Sprint Network customers disconnected (down) 

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