You may need to upgrade or downgrade a package assigned to one of your phone numbers.
- You have at least one phone number with active services.
- You need to be a Primary Contact for your company.
Submit a ticket to StreetSmart support with the Change > Package issue type, including the following details:
- Your Company ID
- The phone number(s) for which you want to change the package
- The package you want to have assigned to the phone numbers
From the StreetSmart web portal, navigate to Administration > Devices and locate the corresponding phone number; it should have the new package (product) assigned:
Related article (agents only): If you get a request for Sprint customers, refer to this article Sprint Network customers disconnected (down)