Workers Cannot Track Time

Overview

Workers may report that the Timesheets option is missing in the mobile app and they cannot start or end their shifts.

Prerequisites

You need to have an account with Company Administrator, Super User role, or a custom role with rights to view devices to be able to troubleshoot this issue.

Diagnosis

This issue is caused by the fact that the package assigned to the worker does not include access to the Timesheets feature. To confirm if this is the case:

1. From the web portal, navigate to Administration > Devices.
2. Locate the phone number assigned to the required worker and check the Product (package) assigned to this number.
   
   
   
   
3. Check if the package includes access to the Timesheets feature.

Solution

You need to change the package assigned to the phone number to the one that includes access to Timesheets.

Testing

Once the package is updated, the worker should Exit from the app and start it again.
Note: Do not swipe off the app to close it - this may cause further connectivity issues.

The worker should able to track  their working time from the mobile app.

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