Overview
Administrators may need to remove web user accounts and mobile workers who left the company or not using the mobile app.
Prerequisites
You need to have an account with Company Administrator, Super User role, or a custom role with rights to delete users.
Solution
- Log in to the Street Smart web portal using your credentials and company ID.
- Navigate to Administration > Users.
- Click on the user account you want to remove and select the Delete User option.
- Confirm the account deletion.
Note: Alternatively, you can move the account to a group with Inactive Users - this will remove the user from reporting. If you do not have such group, you can create it.
Testing
The selected account is no longer displayed on the Users page and will not be able to log in to the web portal or mobile app.
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