Overview

Some StreetSmart users  may experience issues with the location service, specifically with the alignment of  activity reports for certain workers. The Verizon map may not accurately reflect their locations, and there may be discrepancies in the start and end times of their shifts. This article addresses these issues and provides a solution.

Solution

To resolve the issue of discrepancies in the start and end times of shifts and location tracking not working as expected for certain workers, follow these steps:

1. Verify that the GPS icon is green on the worker's device.
   
   
   
   
2. Ensure that Location Services are turned on on the device and Airplane mode is turned off.
   You can review worker activities on the web portal to see if they have turned off location services or turned on airplane mode on their device. 
3. Check that the worker's device is communicating with the server.
4. Review the worker's map from the web portal to confirm it is populating as intended.
5. Check for any connectivity errors being reported by the worker's device.
6. If there are discrepancies in the start and end times of shifts, confirm whether the worker has properly logged on and off their shifts. If not, instruct them to do so.
7. If the issue persists, follow the steps from the article Location Tracking Is Not Working on Device. 

FAQ

1. What if the GPS icon on the worker's device is not green?
   If the GPS icon is not green, it means the device is not receiving a GPS signal. Check the device's location settings and ensure that GPS is enabled.
2. What if the worker's map is not populating correctly?
   If the worker's map is not populating correctly, there may be a connectivity issue. Check the device's network connection and ensure it is communicating with the server.
3. What if there are discrepancies in the start and end times of shifts?
   If there are discrepancies in the start and end times of shifts, it may be due to the worker not properly logging on and off their shifts. Instruct the worker to properly log on and off their shifts.