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Articles

  • Creating Forms

    Overview Administrators can create forms to collect information from the field, using a mobile device. The provided data is available on the Web Portal within a few minutes. Mobile forms can be used w...

  • Deactivating Forms

    Overview You may need to remove or deactivate a form to make it unavailable to workers. Prerequisites You need to have an account with the Company Administrator, Super User role, or a custom role with...

  • Linking Form to Job Action

    Overview You may need to have certain information submitted by your workers when they start, complete a job, or perform any other job action in the mobile app. To do it, you can link a form to a job a...

  • Editing Forms Submitted by Workers

    Overview You may need to update forms submitted by workers when they didn't include important information or made a mistake when entering data (e.g., entered the wrong amount, incorrect item, or provi...

  • Downloading a Submitted Form

    Overview You may want to download a submitted form to share with customers or co-workers.  This article describes how to retrieve a single form in PDF format or send it via email. To download all subm...

  • Adding a New Field to Existing Form

    Overview You may need to add a new field to an existing form or add a new option to one of the existing fields in the form. Prerequisites You need to have an account with the Company Administrator, Su...

  • Setting Your Company Logo and Address

    Overview You may need to add or update a company logo image and address (or alternative text) that will be displayed as a header on submitted forms and jobs that you print or share in PDF format. Prer...

  • Submitted Form Is Delivered via Email Inconsistently

    Overview You may notice that a specific form when submitted by one worker is delivered via email to selected recipients, but when it is submitted by another user it is not sent via email. Information ...

  • Submitted Forms Are Missing on the Portal

    Overview You may notice that a form submitted by a worker is not displayed on the web portal, while the worker confirmed that the form was completed. Solution This issue may happen when the worker's d...

  • Ad Hoc Form Is Not Available on Devices

    Overview You have created a form and marked it to be available in the Forms menu in the mobile app; however, some workers do not have access to the form, while others can submit the form successfully....