Restoring Deleted User

Overview

You have accidentally removed a user account and need to reinstate it to review the user's forms, timesheets, etc.

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Solution

A Company Administrator or Super User should submit a request to StreetSmart support, providing the First and Last name of the user account that needs to be restored.

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Testing

After the account is restored, navigate to Administration > Users, and search for the corresponding account in the list.

Additionally, you may need to ask the user to reset their password or you can change it manually:

1. 1. Click on the required account and select Edit User.
   2. Enter a new password twice and click Save & Close.
      Note: In case there was another account created with the same username, you need to change the username as well.
      
      

 

 

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