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Cannot Delete User

Overview

You are unable to remove a worker account encountering the following error:

Attempt to delete worker with active jobs. Delete failed.



Solution

  1. Navigate to Jobs > Job List.
  2. Filter the jobs assigned to the required worker:
    • Group Filter - Select the group to which the worker is assigned.
    • Display Filter - Select Active, Retrieved, and Assigned jobs.
  3. Select all the jobs for the worker that are not complete by adding a Checkmark next to each job.
  4. You can either:
    • Remove all active jobs assigned to the worker by clicking Delete Job on the left pane.
    • Assign jobs to another worker by clicking Reassign Job.

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Testing

  1. Navigate to Administration > Users.
  2. Click on the required worker account and select Delete User.
    The account should be removed successfully.

    mceclip1.png

 

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  1. Priyanka Bhotika

  2. Posted

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